01Your agreement with OfferWoo
These terms are an agreement between you and Wrise, LLC, the operator of OfferWoo. They apply to our website, account workspace, desktop applications and related services. By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.
The privacy notice explains how personal information is handled. The refund policy sets out purchase refund rules. Any price, included time, validity period and specific conditions presented at checkout also form part of your purchase. Mandatory consumer rights apply regardless of these terms.
02Who can use the service
You must be at least 18 and legally able to enter this agreement. If you use OfferWoo for an organization, you must be authorized to accept the terms for it. Provide accurate account and payment information and keep it up to date.
OfferWoo is offered internationally outside mainland China. Availability depends on your location, the supported operating system, payment methods and the availability of required service providers. A Chinese-language interface does not mean the service is offered in mainland China.
03Your account and devices
Keep your sign-in credentials private. Do not sell, rent or share account access, or let others use your purchased time through your account. You are responsible for activity you authorize and should report suspected unauthorized use promptly.
You can review and revoke device sign-ins in Account & devices. Device records show sign-ins, not a guarantee that a device is currently online. Signing out of one browser does not necessarily sign out every other device. A desktop connection may require you to authorize it in your browser.
We may ask you to verify account ownership for sensitive changes, refunds or data requests. We will not ask for your password or full card number in a support message.
04What OfferWoo does
OfferWoo uses your selected interview materials and conversation context to provide transcription, answer suggestions and related review tools. You can prepare materials and interview plans, start a supported browser interview, and review saved records on the web. A desktop app provides an additional way to use live assistance. Feature availability is described on the relevant product and download pages.
You need a compatible device, an internet connection and the appropriate microphone or system-audio permissions for the features you use. Test your audio and setup before an important conversation. We may update the software to fix issues, improve compatibility or address security problems.
AI output may be inaccurate, incomplete, late or unsuitable for a particular question. Check it against your own knowledge and experience. OfferWoo does not guarantee an interview outcome, employment, an offer or a specific response time. It does not make hiring decisions for you or an employer.
Whether an overlay appears in a screen share depends on the operating system and capture method. We do not promise universal invisibility or that use cannot be detected. You are responsible for checking what your meeting software shares.
05Use it where it is allowed
Before using live assistance, check the rules of your interview, assessment, employer, meeting or platform. Obtain any permission needed to capture other people’s voices or share documents with cloud services. OfferWoo does not grant that permission on their behalf.
- Do not use the service in violation of law, an assessment’s rules or another person’s privacy or intellectual-property rights.
- Do not submit stolen credentials, malicious code, or content you are not allowed to upload or process.
- Do not bypass access controls, abuse free offers, automate fraudulent accounts or referrals, or interfere with the service or other users.
- Do not impersonate someone, fabricate professional experience or present generated claims as verified facts.
- Do not resell the service, scrape private account data or use unauthorized methods to obtain another user’s content.
These rules do not prevent activity protected by applicable law. If you are unsure whether a planned use is permitted, resolve that before starting capture or assistance.
06Your materials and generated suggestions
You retain your rights to the documents, recordings, notes and other content you provide. You confirm that you have the rights and permissions needed for us and the providers described in the privacy notice to process them.
You give us a limited, non-exclusive permission to host, copy, transmit and process that content as needed to provide the features you request, maintain your saved history, handle support and protect the service. This is not ownership of your materials or permission to publish your private interview history. Processing after deletion is limited to the retention exceptions described in the privacy notice.
You may use the suggestions we return, subject to these terms and applicable law. AI systems can produce similar responses for different people, and some output may not qualify for intellectual-property protection. We do not promise that output is unique or free of third-party rights. Verify names, figures, code and claims before using them.
OfferWoo’s software, branding, interface and original website content remain the property of their respective owners. Your right to use the service does not transfer those rights. Separate licenses may apply to open-source components.
07Purchasing interview time
Current paid plans are one-time time packs, not subscriptions that renew automatically. You pay for the pack you select. We do not charge for another pack without a new purchase you authorize.
Check the final price, currency, included minutes, taxes if applicable, and validity before confirming payment. The 120-minute, 300-minute and 600-minute packs are valid for 30, 60 and 90 days respectively, starting from successful payment. You can check the expiry date in Plans & usage. Existing orders keep the terms recorded when they were created; later changes do not alter their validity.
Payment is handled by the checkout provider. Purchased time is added after payment has been verified. A closed checkout window, a return-page message or an email alone is not the same as a confirmed account balance. If the result is unclear, check Billing history before paying again.
Banks or payment providers may apply currency-conversion charges outside our price. We do not store your full card details. Receipts and order status are available through the payment flow and Billing history.
08How time and expiry work
Usage is measured from active assistance time, not from simply being signed in. A session with less than 60 seconds of active use is not billed. For longer sessions, complete minutes count; a final remainder shorter than 15 seconds is dropped, while 15 seconds or more counts as another minute. For example, 1 minute 14 seconds counts as 1 minute; 1 minute 15 seconds counts as 2.
The service distinguishes active, paused and disconnected states. Check the recorded session and remaining balance if you have a usage question. Closing a browser tab does not stop a session running in the desktop app.
Minutes have no cash value outside the applicable refund policy and cannot be transferred or resold. Unused minutes expire at the date attached to the pack. Buying another pack does not automatically extend the previous one. Promotional or free time may have separate clearly stated limits and is not refundable for cash.
If you believe time was deducted incorrectly, contact us with the approximate session time and order reference. We will compare the usage records and correct a confirmed error. Do not send a full interview recording unless it is needed and you are comfortable sharing it.
09Refunds and payment problems
Refund eligibility, deadlines, request details and the effect on remaining time are explained in the refund policy. Duplicate charges, billing errors and statutory remedies are not excluded just because an ordinary change-of-mind window has passed.
Deleting an account, signing out or closing the app does not submit a refund request. Contact us about a payment problem so we can trace the order. You keep any right to raise a dispute with your payment provider; there is no need to surrender that right to ask us for help.
10Partners and promotions
The partner program requires application approval and acceptance of the specific reward and payout terms shown in the workspace. The current standard reward is 10% of eligible payments made during the 270 days starting at a referred customer’s registration, including repeat purchases. New customers must register within 30 days of following the active referral link. Each payment’s commission has a 30-day hold; the minimum available balance for a payout request is US$25. Refunded amounts do not earn commission; self-referrals and fraudulent transactions do not qualify.
Attribution windows, review periods and payout conditions are part of the approved partner terms. A recorded commission or a payout request is not proof that money has been transferred. Partners must disclose their referral relationship where required and must not make false product claims.
11Service changes and interruptions
The service relies on networks, operating systems and third-party providers. Maintenance, failures or provider restrictions can interrupt a feature. We cannot promise uninterrupted access. Where practical, we will give notice of planned material interruptions and explain useful recovery steps.
We may improve or change features, but changes will not be used to avoid obligations for a paid purchase. If we permanently stop a paid service or cannot provide what you bought, contact us for the remedy available under the refund policy and applicable law.
12Suspension and closing an account
You may stop using OfferWoo at any time. Export what you need before requesting account deletion. Once deletion is complete, the deleted content cannot be restored through the service.
We may restrict an account to address a credible security risk, payment fraud, serious misuse or a legal requirement. Where reasonable and legally permitted, we will explain the reason and how you can ask for review. Urgent cases may require action before notice.
If access is restricted in error, contact us so we can investigate. Any treatment of unused paid time remains subject to the circumstances, the refund policy and mandatory law; suspension does not erase statutory refund rights. Provisions concerning completed payments, retained records, ownership and unresolved disputes continue as needed after an account closes.
13Responsibility and legal rights
Use OfferWoo as assistance, not as a substitute for your judgment or a promise of a particular result. We are not responsible for an employer’s decision, rules set by a meeting platform, or claims you choose to make based on unchecked output. You are responsible for the permissions and account activity you control.
This does not exclude responsibility we cannot lawfully exclude, including mandatory consumer guarantees or liability that applies to our own conduct under applicable law. We do not require you to waive non-waivable rights simply to use the service. Any remedy for a service or payment failure will be assessed under this agreement and the law that applies to it.
14Questions, disputes and applicable law
If there is a problem, contact Wrise, LLC with the account, order or service details and the outcome you are asking for. We will try to resolve it directly. Asking us to review a problem does not stop you using a legal or consumer complaint process available to you.
These terms are governed by the laws of the State of Delaware, United States, except where the mandatory law of your place of residence gives you protections that cannot be removed by agreement. Any court proceedings remain subject to applicable jurisdiction and consumer venue rules. These terms do not impose mandatory private arbitration or waive access to a competent court.
15Updates and interpretation
We may update these terms as the service changes. The date at the top identifies the version. We will notify you of material changes through the service or an appropriate account notice before they take effect where required. Changes do not retroactively remove rights attached to a completed purchase.
English and Chinese versions are provided for convenience and are intended to have the same meaning. If there is a difference, the English version controls to the extent permitted by law. A rule found unenforceable does not invalidate the rest. A decision not to enforce a rule in one case is not a permanent waiver.
For help with these terms, contact Wrise, LLC. For practical instructions, visit the help center.